Information We Collect
We collect information you provide directly to us when using our client portal, including:
- Account information such as name, email address, and login credentials
- Business information including company name, website, and industry
- Communications you send through our platform including task comments and messages
- Files and assets you upload to the platform
- Analytics data from connected third-party platforms (Google Analytics, Meta, YouTube) that you authorize us to access
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our client portal and services
- Generate reports and analytics dashboards on your behalf
- Communicate with you about your account, projects, and campaigns
- Respond to your questions and provide customer support
- Monitor and analyze usage patterns to improve the platform
- Comply with legal obligations and enforce our agreements
Third-Party Integrations
Our platform connects to third-party services on your behalf, including Google Analytics, Google Search Console, Meta (Facebook/Instagram), and YouTube. When you authorize these connections:
- We access only the data necessary to generate your reports and dashboards
- Your credentials and access tokens are stored securely and encrypted
- We do not sell or share your analytics data with other clients or third parties
- You may revoke our access to any connected service at any time
Data Security
We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption for data in transit and at rest.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you with our services. If you wish to have your data deleted, please contact us and we will remove your personal information within 30 days, except where we are required to retain it for legal or business purposes.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our platform (e.g., Supabase for database hosting)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of Carazo Creative, our clients, or others
- With your explicit consent
Your Rights
You have the right to access, update, or delete your personal information at any time. You may also:
- Request a copy of the data we hold about you
- Correct any inaccurate or incomplete information
- Revoke access to any connected third-party services
- Request deletion of your account and associated data
Cookies
Our platform uses cookies and similar tracking technologies to maintain your session and improve your experience. These are essential for the platform to function. We do not use cookies to track you across other websites or for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the new policy.
Questions about this Privacy Policy?
hello@carazocreative.com